You can choose to pay by credit card or debit card at the checkout. Ducie accept VISA, Mastercard, Amex, as well as, Apple Pay, Google Pay, PayPal and Slice It by Klarna.
Some cards may require authorization from the issuing bank. Ducie takes security very seriously indeed, so your details will be safe. At Ducie all payments are made using the most advanced technological systems and coding methods.
Payments with Klarna
In co-operation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, from 02 April, 2019, we offer you the following payment methods. The payment is to be made to Klarna:
- Slice it: With the financing service from Klarna, you can pay your purchase in flexible or fixed monthly instalments according to the conditions stated in the checkout. The instalment payment is due at the end of each month after submission of a separate monthly invoice by Klarna. Further information regarding Slice It including terms and conditions and Standard European Consumer Credit Information you can find here for the markets where this payment method is available: Austria, the United Kingdom, Germany, Sweden, Norway, Denmark and Finland.
Slice It is only available in case of a positive credit assessment. For this purpose, during the order process and handling of your purchase, we forward your data for an address and credit check to Klarna. We can only offer you the payment methods available based on the result of the credit check. General information about Klarna and the user terms per country can be found on klarna.com. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.
Further information and Klarnas can be found here. General information on Klarna, you can find here . Your personal data is handled in accordance with applicable data protection law and in accordance with the information contained in Klarnas privacy statement .
When you are viewing an item, you can click on the size link on the product page. Simply cross-check these measurements with your own to ensure you are ordering the correct size. For a particular size or measurement query, please contact the Ducie Customer Service team who will be happy to assist you.
For simplicity, we offer flat-rate shipping for all items. Packages to the UK are £8, to Europe £15 and to the Rest of the World £20. For shopping baskets valued at over £800, we offer free shipping. All prices are GBP.
Shipments are processed by DHL, Ducie’s partner carrier. You will receive regular updates on your order and delivery status by email.
Our policy lasts 14 days. If 14 days have gone by since you received your item, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and postage is to be fully paid by the customer.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Once approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Sale & Promotional Items (if applicable)
Only regular priced items may be refunded, unfortunately sale & promotional items cannot be refunded. However we do offer store credit (gift card).
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: Ducie, 2a Wrentham Avenue, Unit 16 The Tay Building, London, NW10 3HA, United Kingdom.
Items bought in Ducie Sample Sales are one-off items and as such are not eligible for refunds, exchanges nor credit notes.
To return your product, you should mail your product to: Ducie, 2a Wrentham Avenue, Unit 16 The Tay Building, London, NW10 3HA, United Kingdom.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
At present, we’re not offering pre-printed return shipping labels for international returns. Should you require a return, please email firstname.lastname@example.org, notify us of the return and await confirmation.
You should clearly mark the package as a ‘Return’ and state the value as £50 GBP or under. Failure to do this will result in excess duty/tax that will be deducted from your refund.
You’ll receive your refund in the original form of payment. Unfortunately, we cannot refund duties, taxes or shipping charges.