Phoenix Long Black
Regular price £650.00-
Nylon, waterproof outer.
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Down-filled puffer with belt.
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Runs true to size. Model wears size M. Model height 178 cm. She usually wears a UK 8.
DELIVERY
For simplicity, we offer flat-rate shipping for all items within different world zones. To the UK is £5.95, most of Europe is £19.95, United States is £29.95, Canada, Ukraine, Malta, Cyprus is £39.95, Russia, Maldives, Morocco is £59.95, to Australia is £57.95, and to East Asia and the Rest of the World is £45.95. All prices are GBP.
If you are unsure what shipping rate your order will cost to your country, please contact Customer Care.
Tax and Duties
Quoted International shipping fees do not include custom and or duty fees. As these fees vary from country to country, we have no control over these charges. The customer is responsible for all customs and duty fees upon delivery. You should contact your local customs office if you have any questions regarding this.
Please Note: If you decide not to pay import taxes and duties and so choose to reject the parcel, the return shipping cost will be deducted from your refund.
Imported shipments into Russia are free from customs duty charges if a single shipment weight is below 31kg and/or the value of the goods imported within a one calendar month period is below €200. Customs duty will be charged at €4/ kilo for every additional kilo over the 21kg threshold. If the total value of the goods imported exceeds €200 for one consignee during a one month period, customs duty will be 15% for the amount over €200. The consignee must pay customs charges directly to customs (through special tool or bank transfer).
Shipments are processed by DHL, DUCIE's partner carrier. You will receive regular updates on your order and delivery status by email.
UK RETURNS & EXCHANGES
We hope you love your pieces from DUCIE. If for any reason you are not happy with your purchase, you can return or exchange items that meet our eligibility requirements below:
- Items must be sent back in their original packaging with all tags attached.
- A return/exchange must be made within 28 days of receiving your order. If your return is out of the 28 day period you will be notified and issued a Gift Card.
- Items must not have been worn, washed or altered in any way and must be in a sell-able condition free from marks and stains.
Unfortunately returns will not be accepted if the above requirements are not met.
Please include your packing slip in your return. Failure to do this may cause a delay in the return process.
To start the return/exchange process, follow the steps below using our new link:
Please note that returns are not free, so you will be responsible for the postal fee. We will not be held liable for the loss of any returned item(s) during the transit back to us so we advise sending your goods back via a tracked service and retaining proof of postage until you receive your refund notification.
Non-returnable items:
- Items that have been worn, washed, stained, or damaged.
- Items without the original tags and packaging.
- Gift Cards
- Sample Sale items - items bought at a discounted price that are marked as 'Final Sale'
If you receive your item(s) damaged/faulty, please reach out to us within 2 days of delivery at returns@ducie.co.uk.
INTERNATIONAL RETURNS
At present, we are not offering exchanges to International Customers.
Should you require a return, please use the link below to start your returns process:
You should clearly mark the package as a ‘Return’ and state the value as £50 GBP or under. Failure to do this will result in excess duty/tax that will be deducted from your refund.
