FAQ's

We offer complimentary shipping on all orders over £800/€960/$1050. You will receive a shipping confirmation email with delivery details once your order has been sent to the courier. For International shipping outside of the EU, duties and taxes are included. Your package will not require any payment upon delivery. Price at checkout reflects the final price of your purchase. Shipments are processed by various couriers to ensure the best delivery method. Parcel Force, DHL, Fedex, UPS, Royal Mail etc. You will receive regular updates on your order and delivery status by email.

We aim to ship all orders within 10 to 14 working days, due to the bespoke nature of our products at peak times this delivery window maybe longer but our customer care team will make sure you are regularly kept up to date.

If you need to change your delivery address after placing an order, please contact us immediately on live chat. We will do our best to assist you, but we cannot guarantee that the address can be amended once the order has been processed or dispatched.

To change or cancel an order you have placed please contact us via live chat immediately, we cannot guarantee we can amend or cancel orders but we will do our best.

Please register your return here. We do not offer exchanges. However, if you are not completely satisfied with your purchase, you may return the items within 14 days of delivery or collection. Please ensure that the products are returned in the same condition they were received: intact, unused, unworn, and undamaged. All items must be returned in their original packaging with all tags still attached. Returns that do not meet our quality check will be sent back to you at your own cost or alternatively if you would like to return, we may withhold up to 40% of your refund.

If you receive your item(s) damaged/faulty, please reach out to us within 48 hours of delivery with images of the product and our team will be in contact.

Can I return sale items? Sale items can be returned for a full refund, provided they meet our return conditions as outlined above.

Upon receiving your return, the item will be processed, and a quality check will be done to ensure perfect condition. Please allow up to 10 working days for the process of your refund, and up to 10 working days for funds to appear in your account. Refunds in the form of store credit will be emailed to you in the form of a code to use on the website. We recommend you keep track of your returned package. If you are unable to receive your package on specific dates or at certain times, please contact us via live chat.

Please note that refused deliveries that are returned to us will be refunded minus the full costs incurred by Ducie of the return. If you need to cancel your order, reach out to us before shipment. If your package is marked as delivered but you have not received it, contact us via live chat and we will do our best to assist in locating it.

You can find information about taking care of your item here. At Ducie, each item is crafted with meticulous attention to detail to ensure both style and durability. To help you preserve the quality and appearance of your jacket, we provide recommended care instructions for each material.

If one of our products is out of stock, you can sign up to ‘Notify Me,’ which will send you an email when the product is back in stock.

You can find detailed size and fit information for each product under the “Size Guide" on each product page. We also offer personalized assistance to help you choose the best size for you. This can be found on all product pages under ‘Size Quiz’. For additional help, contact us via live chat.

For all inquiries contact us via live chat.